MEET THE TEAM
OF 2U/EDX (NASDAW $TWOU)
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CHIP PAUCEK
CO-FOUNDER & PREVIOUS CEO
(CURRENT FOCUS IS EDUCATING ATHLETES VIA NEW START UP “PRO ATHLETE COMMUNITY”)
PREVIOUS CEO: HOOKED ON PHONICS (FTC FALSE ADVERTISING EDUCATION COMPANY)
Christopher "Chip" Paucek is a special advisor and the former CEO of 2U. He co-founded the company in 2008 to help the world’s best institutions eliminate the back row in education by bringing high-quality learning experiences online.
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Paul S. Lalljie
CHIEF EXECUTIVE OFFICER (JUST RECIEVED A $2.3M RETENTION BONUS)
Paul S. Lalljie is 2U’s Chief Executive Officer and a member of the company’s Board of Directors. Prior to becoming CEO, Lalljie served as 2U’s Chief Financial Officer.
Lalljie has nearly 25 years of experience in the technology sector. Before joining 2U, Lalljie served as the chief financial officer of Neustar, Inc., an information services and technology company, from 2009 to 2018. In this capacity, he oversaw all global finance functions, including treasury, accounting, financial planning and analysis, real estate management, and investor relations. While at Neustar, he led the company’s quarterly reporting cycles and was instrumental in a broad range of capital markets transactions, including an initial public offering, five rounds of financings, six share repurchases, and multiple acquisitions.
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MATT NORDEN
CHIEF LEGAL OFFICER
(JUST RECIEVED A $1,190,000 RETENTION BONUS)
After joining 2U in September 2013, Norden helped lead 2U through its successful initial public offering in 2014 as well as the company’s acquisitions of GetSmarter (2017), Trilogy Education (2019), and edX (2021). He assumed the joint position of Chief Legal Officer and Chief Financial Officer in 2023.
Before joining 2U, Norden served as vice president, general counsel at TOMS Shoes. He served four years as the company’s global in-house legal counsel, providing cross-border advice to executive management on a variety of strategic and operational issues, and played an integral role in the company’s rapid expansion to China, Europe, the Middle East, and South America.
Earlier in his career, Norden was an associate in the Washington, DC, office of Skadden, Arps, Slate, Meagher & Flom LLP, where he focused on mergers and acquisitions, private equity, corporate finance, securities law, and general corporate matters.
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BRAD ADAMS
CHIEF OPERATIONS OFFICER
Brad Adams is Chief University Operations Officer at 2U, Inc. Adams oversees University Operations, which is the delivery arm of the business for 2U’s global graduate, executive education, and boot camp products. He leads a driven team responsible for supporting students and faculty to drive outcomes and ensuring an accessible and seamless experience across the learning lifecycle.
Adams joined the company in 2009 as Executive Vice President of Post-Enrollment Services, managing the service components of the student lifecycle. Prior to 2U, he served as general manager of Educate Online and vice president of technology for Sylvan Learning.
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ANDREW HERMALYN
PRESIDENT DEGREE PROGRAMS
(JUST RECIEVED A $736,000 RETENTION BONUS)
Andrew Hermalyn is President of 2U’s Degree Program Segment, which specializes in the delivery of world-class degree programs in partnership with leading universities.
Most recently, Andrew served as 2U’s President of Partnerships and, previously, as its Executive Vice President of Strategic Partnerships. He joined 2U at inception in 2008 as the first intern and Director of Business Development and has been instrumental in helping build 2U from a start-up into one of the world’s leading online education companies. Andrew has played a crucial role in expanding and nurturing the company’s relationships with its network of more than 250 university and corporate partners.
Andrew is a board member of Mantra Health, the leading digital mental health provider for university students, and serves on the Dean’s Advisory Council for Lehigh University’s College of Education.
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AARON McCULLOUGH
PRESIDENT ALTERNATIVE CREDENTIALS
(JUST RECIEVED A $736,000 BONUS)
Aaron McCullough is President of 2U’s Alternative Credential Segment, responsible for all aspects of alternative credential products including boot camps, executive education, professional certificates, and open course programs. With a results-driven approach to leadership and a passion for leveraging technology to enhance learning opportunities for all, McCullough is helping 2U reshape the future of education.
A seasoned executive with over 15 years of experience in product management, McCullough most recently served as Coursera’s vice president and general manager of the consumer segment, creating and leading the company’s comprehensive consumer vision, strategy, experience, and platform optimization. Before joining Coursera, he headed global product management at Uber Transit, where he successfully scaled the product management team, led the strategic acquisition and integration of Routematch, and oversaw the launch of new products. McCullough’s career also spans leadership roles at Google, Walmart, Fanatics, and One Kings Lane, where he leveraged his expertise in data and technology to expand operations and elevate the customer experience.
What is a student success advisor?
(EMPLOYEE OF FOR PROFIT COMPANY POSING AS A UNIVERSITY EMPLOYEE - University phone number & email, with no acknowledgement that the employee is an employee of a for profit nasdaq listed company to prospective or current students)
JOB DESCRIPTION TAKEN FROM 2U’s LATEST JOB AD
What We're Looking For:
2U has launched high quality and innovative Masters programs delivered online. The mission of these programs is to deliver highly desired advanced professionals, with a high level education and moral grounding, to organizations across the country.
The Student Success Advisor is responsible for managing student attrition through providing proactive, reactive, comprehensive and exceptional customer service. This position is the critical first line of defense in executing 2U's expected white glove service level for its students, graduates and faculty.
Responsibilities Include, But Are Not Limited To:
The Student Success Advisor will be assigned a group of enrolled students and is expected to facilitate every need of those students including but not limited to the following:
Manage student retention through providing proactive, reactive, comprehensive and exceptional customer service. This position is critical in executing 2U's expected white glove service level for its students and faculty.
Assisting in student on-boarding to include online orientation, registration and live training, as well as conducting Welcome Calls with students immediately upon enrollment.
Troubleshooting student support issues and coordinate solutions in accordance with all university policies, to include basic technical issues in the LMS
Analyze program and student data to estimate credit pacing, raw credit productions including intuitive reasoning to forecast appropriately
Problem solve when faced with critical situations and determine when escalation is required.
Accountable for student retention and credit goals. Implement strategies as directed to positively impact key metrics (i.e.: graduation rates, student satisfaction, student retention goals, and credit generation).
Communicate effectively in both written and verbal forms to University stakeholders, students and internally. Internally provide regular scheduled communications and program deliverables. Provides assessment of critical situations and determines when escalation is required. Identify and refer students to University Academic Advising for additional support
Relationships matter and make service your mission are two of 2U's guiding principles. These come together when faced with managing difficult conversations, varying points of view and resolving issues across parties. As part of any customer facing role it is inevitable your responsibilities will include working proactively through complex interactions and relationships. You will be called upon to manage professionally through situations like these to ensure the best possible outcomes for our students and partners and long term relationships.
Things That Should Be in Your Background:
Minimum 2 years’ experience working in a service-oriented, customer support or related field
Strong customer service background required. Previous experience providing exceptional customer service in a collegiate or university environment is a strong plus
Familiarity with online learning technology a plus
Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint)
Other Attributes That Will Help You in This Role:
Familiarity with using technology in an educational setting
Excellent verbal and written communication skills with the ability to communicate in a courteous, personal, tactful, and concise manner
Strong student-centered, customer service focus; commitment to student and faculty satisfaction and success
Ideal candidate has a passion for building and maintaining relationships with their team and the students
Flexibility to work scheduled evening or weekend hours, 2-3 times a week, to support students during peak evening and weekend times
Enthusiasm and the ability to thrive in an atmosphere of constant change
Ability to work and contribute in a team environment